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Frequently Asked Questions

Does Beantown Home Services handle plumbing and electrical in addition to HVAC?
Yes. We are a full-service company covering heating, cooling, plumbing, and electrical for residential and commercial customers. You reach the same team for every job.
Will my final bill match the quote I received?
Yes. The price we quote is the price you pay. We don't adjust the invoice when a job runs longer than expected, and our customers confirm this consistently in their reviews.
What is the Premier Program and who offers it?
The Premier Program is an all-inclusive home comfort membership covering heating, cooling, plumbing, and electrical maintenance, consumable parts, and covered repairs in one monthly payment. It includes 24/7 priority scheduling and is offered exclusively by Beantown Home Services.
What does it mean to be a Mitsubishi Diamond Elite Contractor?
Mitsubishi Diamond Elite is a manufacturer-awarded designation given to contractors who meet rigorous standards for technician education and installation quality. It gives customers confidence that their equipment is properly installed and protected.
How does the Mass Save rebate process work with Beantown Home Services?
We have an on-staff Mass Save resource team that handles rebate eligibility and approvals for qualifying systems including heat pumps, furnaces, boilers, and water heaters. For eligible projects, the rebate is applied directly to your invoice rather than requiring you to pay the full amount and wait for reimbursement.
Is financing available for larger projects?
Yes. Financing options are available for customers managing bigger-ticket work. Visit our financing page for current details.